Russia to Ban Banks From Using Messengers Like Telegram to Contact Customers

Russian financial institutions are based abroad Local media said it had acquired customers via instant messenger. A new law passed by the House of Representatives also bans banks from using chat to send personal data and payment documents.

Bill restricts Russian banks and brokers from sending sensitive information via foreign messengers

Not allowed to contact customers on messenger. New law approved by House of Representatives. This ban applies to foreign-based platforms.

A list of affected apps has not yet been published by Roskomnadzor, the Federal Service for the Supervision of Communications, Information Technology, and Mass Media, but Telegram, Whatsapp, Viber and others have been cited as accounts. Fits. Daily Kommersant reported.

The bill passed in the third reading of the House of Representatives also restricts the use of these types of messaging services for communications containing personal data or sensitive information such as documents related to payments and transfers. I’m here.

This restriction applies not only to banks, but also to all other financial institutions, such as brokers, companies operating on the securities market, management companies, investment funds, private pension funds and depository institutions. says the details of the article.

The Ministry of Digital Development will oversee the implementation of the new restrictions

According to Anatoly Aksakov, chairman of the parliamentary financial Ministry will be responsible. In this case, the ban is overseen, not by the Central Bank of Russia. Regarding Kommersant, he also said: So obviously they take steps to avoid falling into sanctions.

According to newspaper interviews, industry insiders rarely use instant messengers to communicate with clients and have developed their own applications, especially with built-in support chat capabilities. Large companies pointed out that it is rarely used.

While some companies have adopted third-party solutions, most rely on security for communicating with customers, exchanging documents, signing contracts, uploading data, and reporting to central banks. platform, explained investment adviser Tatiana Evdokimova. “We know what personal data protection is and have long adhered to certain requirements,” she stressed.

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